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STEP-BY-STEP GUIDE
1. Check eligibility and timing
2. Prepare your request
Before contacting us, please prepare:
3. Contact us
Send your request to info@myhighheels.ru within 14 days of delivery.
4. Wait for approval
We will review your request and send return instructions.
Do not ship items without approval.
5. Ship the item
6. Inspection and outcome
Once received, the item will be inspected.
DEFECTIVE OR DAMAGED ITEMS
What to do
What is NOT considered a defect:
Resolution
If a defect is confirmed, we may:
CUSTOM AND MADE-TO-ORDER PRODUCTS
Custom and made-to-order items are produced based on the Buyer’s request.
Such items are final sale and cannot be returned or exchanged
1. Check eligibility and timing
- You have 14 days from the date of delivery to request a return.
- Items must be unworn, unused, with tags and original packaging.
- Custom-made and made-to-order products
- Underwear, swimwear, and related sets
- Items with signs of wear, damage, or alteration
- Items without original tags or packaging
2. Prepare your request
Before contacting us, please prepare:
- your order number
- a clear description of the issue
- detailed photos of the item
- full view of both shoes
- close-ups of soles, heels, and upper material
- any areas of concern
- original packaging
3. Contact us
Send your request to info@myhighheels.ru within 14 days of delivery.
4. Wait for approval
We will review your request and send return instructions.
Do not ship items without approval.
5. Ship the item
- Use secure packaging and a trackable shipping method
- Return shipping, customs duties, and taxes are paid by the Buyer
- Original shipping cost is non-refundable
6. Inspection and outcome
Once received, the item will be inspected.
- If approved, a refund will be issued within 10 days to the original payment method
- Exchanges are subject to availability and are not guaranteed
- All shipping costs for exchanges are paid by the Buyer
DEFECTIVE OR DAMAGED ITEMS
What to do
- Inspect your order immediately
- Contact us within 48 hours at info@myhighheels.ru
What is NOT considered a defect:
- minor variations in color or materials
- slight imperfections not affecting use
- sizing or fit issues
- damage from wear or improper use
Resolution
If a defect is confirmed, we may:
- replace the item
- issue a partial refund
- issue a full refund after return
CUSTOM AND MADE-TO-ORDER PRODUCTS
Custom and made-to-order items are produced based on the Buyer’s request.
Such items are final sale and cannot be returned or exchanged